Canceling a Depop order means stopping the purchase before it is completed. Buyers can cancel if the item hasn’t been shipped yet, and sellers can cancel if there’s a problem with the listing or stock. The process often involves contacting the other party and issuing a refund.
Ever made a purchase on Depop only to realize you need to cancel it? Whether you’re a buyer who changed your mind or a seller with an issue, knowing how to cancel a Depop order is crucial for avoiding unnecessary complications. The platform allows cancellations if the order hasn’t shipped yet, but timing and communication are key. Whether it’s about a wrong purchase or a listing mistake, acting fast helps prevent bigger problems. Understanding the cancellation process can save time and ensure a smoother transaction for both buyers and sellers.
To cancel a Depop order as a buyer, the first step is contacting the seller through direct messages. If the item hasn’t been shipped, the seller can cancel the order and issue a refund. For sellers, cancellation is an option when there are stock issues, mistakes in the listing, or problems with payment. If the item has already shipped, it becomes a return and refund process. Always keep records of your communication and use Depop’s support for assistance if the seller or buyer is unresponsive.
What is Depop?
Depop is a peer-to-peer e-commerce platform where users can buy and sell fashion, accessories, and other goods. It has become especially popular for vintage, secondhand, and handmade items. Users list items for sale, and transactions occur directly between buyers and sellers.
Unlike large online marketplaces, Depop transactions are typically more personal, with direct messaging and independent shipping arrangements. However, this also means there can be challenges, such as the need to cancel an order.
How to Cancel a Depop Order as a Buyer
To cancel a Depop order as a buyer, first, open the app and go to your profile. Tap on the “Purchases” section to find the order you want to cancel. Select the order and choose the cancel option. Make sure to communicate with the seller if necessary, as they may need to confirm the cancellation.
Steps to Cancel a Depop Order (Before the Item is Shipped)
If you’ve placed an order but the seller hasn’t shipped the item yet, the cancellation process is relatively straightforward.
- Contact the Seller Directly
Use Depop’s direct message feature to reach out to the seller. Explain that you’d like to cancel the order and request a refund. - Seller Confirms Cancellation
If the seller agrees, they can cancel the order on their end and issue a refund. Keep in mind that they may be charged a PayPal transaction fee or a fee from Depop, but this shouldn’t affect your refund. - Check Your PayPal or Depop Account
Once the seller cancels the order, check your PayPal or Depop Payments account for the refund. Refunds through PayPal may take a few days, depending on your bank. - Order Cancelled
Once the seller cancels the order and issues the refund, you’ll see that the order status in Depop has changed to “Cancelled.”
Pro Tip: If the seller doesn’t respond within 48 hours, you can escalate the issue by contacting the Depop Support Team.
Canceling an Order After the Item Has Been Shipped
If the seller has already shipped the item, you can no longer cancel the order outright. In this case, you will need to handle it as a return.
- Receive the Item First
Once the item arrives, review it to ensure it matches the listing description. If there’s an issue, such as damage or the item not being as described, you can request a refund. - File for a Return
Use the Item Not As Described form provided by Depop if there is a problem with the item. You may be asked to provide evidence (photos or videos) to support your claim.
Important: Always communicate with the seller directly before escalating to Depop Support or PayPal. Sellers may be willing to offer a partial refund or other solutions.
What If the Seller Doesn’t Respond?
In cases where the seller becomes unresponsive or refuses to cancel an order, you may need to open a dispute through Depop’s Resolution Centre or escalate it via PayPal if you used that payment method.
How to Open a Dispute:
- Contact Depop Support
Use the in-app help feature to open a case and report the issue to the Depop Support Team. - Provide Evidence
When filing a dispute, it’s important to provide evidence such as screenshots of conversations, transaction details, and photos of the item (if it has arrived). - Mediation
Depop may offer mediation to help resolve the dispute between you and the seller. During this process, Depop will assess the evidence provided by both parties.
How to Cancel a Depop Order as a Seller
To cancel a Depop order as a seller, go to the sold item in your account. Tap on the order and select the option to cancel the sale. Make sure to notify the buyer about the cancellation. Refund the payment if it was already processed.
Canceling an Order as a Seller (Before Shipping)
If the buyer has paid but you haven’t shipped the item yet, canceling the order is simple:
- Go to Sales
In the Depop app, navigate to your sales history and locate the transaction you need to cancel. - Refund the Buyer
Use the option to refund the buyer directly through PayPal or Depop Payments, depending on how they paid. - Notify the Buyer
Send the buyer a message via direct messages to let them know that the order has been canceled and the refund is being processed.
Canceling an Order After the Item Has Been Shipped
If the order has already been shipped but you need to cancel, you’ll need to work out the return with the buyer.
- Communicate with the Buyer
Contact the buyer via direct messages to arrange the return of the item. Once they’ve shipped it back to you, issue a refund. - Provide a Full Refund
It’s good practice to offer a full refund, especially if the reason for cancellation was due to an error on your part (e.g., wrong listing details, incorrect item sent). - Be Aware of Fees
Depending on your payment method, you may incur fees. Depop and PayPal both charge fees for transactions, and these may not be refunded in the case of a return.
Fact: Sellers may receive a fee for refunding a Depop payment and the PayPal transaction fee is non-refundable. This is something to consider when processing cancellations.
How to Request a Refund on Depop as a Buyer
To request a refund on Depop, first contact the seller through the app’s messaging. Explain the issue, like a damaged item or non-delivery. If the seller doesn’t respond, open a dispute through PayPal or your payment method. Depop will assist in resolving the issue and processing the refund.
Steps to Raise a Refund Request
- Contact the Seller First
Before escalating to Depop Support, reach out to the seller via direct messages. Sellers may agree to refund the transaction if there was a clear issue. - Use Depop’s Refund Form
If the seller refuses to issue a refund or doesn’t respond, submit a refund request through the Item Not As Described form. - Wait for Resolution
Depop will review your case. If your refund request meets the criteria, they’ll help mediate the transaction and issue a refund where applicable.
Common Reasons Why Depop Orders Are Canceled
Depop orders are often canceled due to payment issues or item unavailability. Sometimes, sellers cancel if they’re unable to fulfill the order or due to buyer request. Incomplete or incorrect shipping details can also lead to cancellation. Always double-check order info to avoid these problems.
Why Buyers Cancel Orders on Depop
- Change of Mind: The buyer decides they no longer want the item.
- Incorrect Item: The wrong item was purchased or the listing was misunderstood.
- Payment Issues: The buyer’s payment method fails or is declined.
- Shipping Issues: The buyer realizes that shipping fees or times are longer than expected.
Why Sellers Cancel Orders on Depop
- Out of Stock: The seller realizes they no longer have the item available.
- Listing Errors: Mistakes in pricing or item descriptions prompt the seller to cancel.
- Shipping Issues: The seller is unable to ship the item due to logistical issues.
- Buyer Non-Responsiveness: The buyer doesn’t respond to important messages, leading to the cancellation of the order.
How Depop’s Buyer Protection Works
Depop’s Buyer Protection ensures you’re covered for eligible purchases. When you pay through the app, Depop safeguards your transaction against fraud or missing items. If something goes wrong, you can file a claim to get a refund. This protection helps make shopping on Depop safer for buyers.
What is Depop Buyer Protection?
- Protects buyers from issues like receiving damaged items or items that don’t match the listing.
- Ensures that buyers can get a refund if a seller fails to ship the item.
Tip: To be eligible for buyer protection, always complete the transaction through Depop’s official channels. Off-platform payments (e.g., direct bank transfers) aren’t covered.
Contacting Depop Customer Support
To contact Depop customer support, go to their Help Center on the app or website. You can browse FAQs or submit a request for assistance. If needed, use their in-app chat feature for quicker responses. They’ll help resolve issues related to orders, payments, or account concerns.
How to Get Help from Depop Support
If an issue can’t be resolved between the buyer and seller, it’s time to get Depop Support involved.
- In-App Help: Use the in-app support feature to contact the Depop Support Team.
- Resolution Centre: For disputes, access Depop’s Resolution Centre to track the status of your case.
- Provide Detailed Information: When contacting support, always provide screenshots, transaction numbers, and other relevant evidence to speed up the process.
Final Thoughts
In the world of online shopping, knowing how to cancel a Depop order is essential for a smooth experience. Whether you’re a buyer or seller, it’s important to act quickly and communicate clearly. By following the right steps, you can avoid problems and keep your transactions hassle-free. Always check if the item has shipped before trying to cancel, and reach out to the other party directly.
For buyers, if the seller isn’t responding, use Depop’s support team to help with the cancellation. Sellers should be mindful of their stock and listings to avoid cancellations. Both sides benefit from understanding the platform’s policies on refunds and cancellations. In the end, handling orders with care ensures a positive experience for everyone on Depop.
Frequently Asked Questions
How do you cancel a sale on Depop?
To cancel a sale on Depop, sellers need to contact the buyer directly through direct messages and explain the situation. If the item hasn’t shipped, the seller can cancel the order and refund the payment through the Depop platform or PayPal.
Can you cancel a Depop offer?
Yes, buyers can cancel an offer on Depop if it hasn’t been accepted yet. Simply message the seller and request to retract the offer before they approve it. Once the offer is accepted, it becomes a purchase and cannot be canceled without cooperation from the seller.
How can I cancel my order?
If you’re a buyer looking to cancel an order, reach out to the seller as soon as possible. If the item hasn’t been shipped, the seller can cancel the transaction and issue a refund. For orders already shipped, you may need to request a return instead.
Can I refund a Depop order?
Yes, if the item hasn’t been shipped or if there’s an issue with it, you can request a refund on Depop. Refunds can be processed through the Depop platform or via PayPal, depending on how the payment was made. Ensure you follow the proper return policies for a smooth refund process.
Salikh Korgay is the author behind Cyber Rised, a blog dedicated to exploring the latest trends in technology and cybersecurity. With a passion for breaking down complex tech topics, Salikh provides readers with practical guides and insightful commentary to help them navigate the digital world. From tech enthusiasts to professionals, Salikh’s writing empowers audiences to stay informed and secure in the fast-evolving cyber landscape.
