Canceling Autoship on Chewy is a straightforward process that offers pet owners flexibility and control over their recurring orders. Whether you’re looking to stop regular shipments of pet food, supplies, or medications, Chewy’s Autoship feature can be adjusted to meet your changing needs. Understanding how to cancel or manage Autoship not only helps avoid unwanted shipments but also ensures you’re only receiving what your pet truly needs. This guide walks you through every step of the Chewy Autoship cancelation process, making it easy to manage or modify your orders with confidence.
Sometimes, a change in routine or a temporary need means your usual delivery schedule isn’t as convenient as it once was. Chewy allows you to modify your subscription settings seamlessly, whether you want to cancel Autoship, reschedule a delivery, or pause shipments altogether. With options for quick adjustments and helpful customer support, Chewy ensures that your pet’s supplies arrive on time or on hold exactly as you prefer. By following this comprehensive guide, you can easily take control of your Chewy Autoship and customize it to fit your lifestyle.
Things to Know Before Canceling Autoship on Chewy
Before jumping into the process of canceling your Chewy Autoship subscription, it’s helpful to understand a few important details. This section will give you an overview of how Chewy handles Autoship orders, potential implications on discounts, and what to keep in mind to avoid unexpected charges. Let’s dive into these essential points:
Billing and Timing for Autoship Orders
When you set up an Autoship order on Chewy, you can choose the frequency of deliveries, whether it’s weekly, bi-weekly, monthly, or even longer intervals. However, one crucial thing to understand is that Chewy typically bills your account a few days before the scheduled shipment date. This allows Chewy to process, pack, and ship your order on time. If you’re planning to cancel your Autoship, it’s important to do so well in advance of this billing period to avoid unexpected charges. Typically, Chewy recommends making any adjustments or cancellations at least 24-48 hours before the next billing date to ensure the changes take effect in time.
Discounts for Chewy Autoship Orders
Many customers sign up for Autoship because of the savings it offers. Chewy frequently provides discounts, often ranging between 5-10%, on select items in the Autoship program. This means you could be saving on every recurring order simply by subscribing. However, if you decide to cancel Autoship, keep in mind that these discounts will usually no longer apply. If the discount is significant, you might consider reducing the delivery frequency instead of fully canceling to maintain the benefits of the subscription. Additionally, sometimes promotional discounts are exclusive to Autoship, so it’s worth reviewing whether the savings on specific items make the subscription worth keeping.
Impact of Cancellation on Pending Orders
If you’re in the process of canceling your Autoship and there’s an order pending within the next few days, that order may still ship unless you cancel it directly. Chewy’s system processes orders automatically once they enter the final stages of preparation, so canceling close to the shipping date may not prevent the order from going out. In such cases, it’s best to review your upcoming shipments and adjust or cancel any specific orders directly. If an order does ship, Chewy offers a return policy, though it’s always best to avoid any hassle by managing orders proactively.
How to Cancel Your Chewy Autoship Subscription
Canceling your Autoship subscription on Chewy is a straightforward process that can be done online. Here’s a detailed guide to help you navigate the cancelation process:
Step 1: Accessing Your Account on Chewy
To get started, you’ll first need to log in to your Chewy account on the website or mobile app. If you don’t have an account yet, you’ll need to create one with the same email used for placing orders. Once logged in, navigate to the “Autoship” tab in your account settings, which lists all active subscriptions.
Step 2: Selecting the Autoship Order You Wish to Cancel
In the Autoship section, you’ll see a list of all active Autoship subscriptions, along with details about the frequency, next shipping date, and items included in each order. Select the specific Autoship order you want to cancel. For users with multiple Autoship plans, this is a handy way to ensure you’re modifying the correct order without affecting others.
Step 3: Initiating the Cancelation Process
Once you’ve chosen the Autoship you wish to cancel, look for the “Cancel Autoship” option. Chewy often displays this option prominently, ensuring that users can cancel easily without confusion. Clicking this will start the cancellation process. Chewy may prompt you with a message asking if you’re sure you want to proceed or suggesting alternative options, such as skipping a shipment. However, you can proceed directly to confirm the cancellation if that’s your choice.
Step 4: Confirming the Cancelation
To finalize the cancellation, Chewy typically asks for a final confirmation. This step ensures that the cancellation was intentional, preventing accidental deletions. Once you confirm, Chewy will officially stop the subscription, and you’ll no longer receive that Autoship order on the scheduled dates.
Step 5: Receiving Confirmation of Cancelation
After you’ve canceled the Autoship, Chewy sends an email confirmation. This email serves as an official record, letting you know that your Chewy Autoship cancellation is complete. If you don’t receive an email or if it’s delayed, double-check your account to confirm that the order is indeed canceled.
Alternatives to Cancel Your Autoship
If you’re not ready to fully cancel your Autoship subscription, Chewy offers several options for modifying your orders to better fit your needs. Here are some popular alternatives that allow you to adjust or pause your Autoship instead of canceling it entirely:
Skipping a Shipment
One of the easiest ways to manage your Chewy subscription without canceling it is by skipping a shipment. If you find that you don’t need an upcoming delivery, you can skip it directly from your account settings. Simply select the order, look for the “Skip” option, and confirm your choice. Skipping a shipment only affects the upcoming order; it does not impact future deliveries or remove the items from your Autoship list.
Rescheduling Your Autoship Delivery Date
Another convenient option is to reschedule your Autoship delivery. If you realize that the set delivery date is too soon, you can change it to a later date. This is particularly useful for items that are needed less frequently. To reschedule, go to the Autoship settings, select the order, and choose a new delivery date from the calendar. This change will only impact the current order without altering the overall subscription frequency.
Adjusting Delivery Frequency
For those who find that Autoship deliveries are arriving too frequently, adjusting the frequency might be a suitable solution. Chewy allows users to select delivery intervals ranging from weekly to several months apart. You can choose a delivery frequency that matches your pet’s needs, helping avoid excess supplies without fully canceling the subscription. This option is especially useful if your pet’s consumption rate has slowed, or if you prefer to manage orders on a longer schedule.
How to Add or Remove Items from Your Autoship
Customizing the contents of your Autoship can be a practical way to continue benefiting from the subscription while meeting your pet’s changing needs. You may want to add new products, remove items, or adjust quantities depending on your current needs. Here’s how you can do it:
Adding New Items to Your Autoship
To add items to your Autoship, navigate to your Autoship settings and select “Add Items.” Chewy provides a convenient browsing option, allowing you to search for pet supplies directly from this screen. Once you find an item you’d like to add, click on it to specify the quantity and confirm the addition. This item will be included in your future Autoship orders, and you can adjust quantities as needed.
Removing Unwanted Items
If certain items are no longer needed, or you’ve overstocked on certain products, you can remove them without affecting other items in your Autoship. To do this, locate the specific item in your Autoship list and select the “Remove” option. Confirm your choice to remove the item. Removing an item from Autoship will not impact your overall subscription status, meaning that other items will still be delivered on schedule.
Adjusting Quantities of Existing Items
You can also modify the quantity of items in your Autoship, which can be a useful way to reduce or increase supplies based on usage. If you find that you’re running out of a product too quickly, increasing the quantity in your Autoship may help, while decreasing the amount can help prevent overstock.
| Action | Description |
| Add New Items | Include additional products to meet changing needs |
| Remove Unwanted Items | Take out items you no longer require without canceling Autoship |
| Adjust Quantities | Increase or decrease quantities based on usage rates |
How to Change or Cancel an Individual Chewy Order
Sometimes, you may want to cancel or modify a single order without affecting your entire Autoship plan. This flexibility is useful if you realize that an upcoming shipment is unnecessary, but you don’t want to fully cancel the Autoship. Here’s how to handle individual order cancellations on Chewy:
To begin, access your Chewy account and go to the Autoship section. Find the specific order you want to modify or cancel, then look for the “Cancel Order” option. Note that this option is typically available only if the order hasn’t yet been processed for shipment. Chewy recommends making any changes at least 24 hours before the scheduled shipment date to ensure your modifications go through in time.
How to Reschedule or Delay Your Autoship Delivery
Sometimes, life changes suddenly. Perhaps you’re traveling, or maybe you’ve stocked up on pet supplies from a recent sale. In such cases, Chewy makes it easy to reschedule or delay your Autoship. This flexibility allows you to control the timing of your orders and avoid accumulating too much of a product. Here’s a guide on how to make these adjustments.
Step-by-Step: How to Delay Your Autoship
To reschedule or delay a Chewy Autoship, start by logging into your Chewy account. Go to the “Autoship” section and select the order you want to modify. From here, you’ll see an option to change the delivery date. Chewy’s platform provides a calendar view, allowing you to choose a new delivery date that works better with your schedule. Simply click on your preferred date, and Chewy will adjust the shipment.
Rescheduling doesn’t impact the future frequency of your Autoship; it only applies to the upcoming delivery. So, if you have a monthly schedule, delaying a shipment by two weeks won’t reset the next delivery date, it just postpones the current shipment. This feature can be particularly handy for seasonal pet supplies that may not be needed as frequently during certain times of the year.
Rescheduling Tips
- Plan ahead: Delays typically need to be set at least 24-48 hours before the next shipment to ensure your changes are processed in time.
- Check the calendar view: Select a date that aligns with your future needs, as Chewy will show the next available delivery date based on your current frequency.
- Avoid excessive delays: If your pet is on medication, be cautious about postponing shipments too far, as this could lead to running out of important supplies.
How to Turn Off Chewy Autoship Temporarily (Pause Option)
If you’re not ready to cancel but need a temporary pause, Chewy’s platform allows you to skip one or more shipments instead of canceling the entire Autoship. This option provides a way to pause deliveries without losing your current Autoship settings. Here’s how it works:
Pausing Your Chewy Autoship Subscription
To pause Autoship, go to your account and access the Autoship settings. Select the specific order you want to pause and look for the option labeled “Skip.” Skipping a shipment temporarily halts the current delivery, allowing you to resume the next one as scheduled. This pause will only apply to the selected shipment; future deliveries will still arrive based on your original schedule.
This temporary pause can be a great alternative to canceling, especially if you only need a break for a short period. For example, if you’re traveling or experimenting with different brands, you can skip the next few shipments without needing to re-set up Autoship later. Skipping is flexible and lets you keep the same items, quantities, and schedule without fully committing to a cancellation.
When to Use the Pause Option
Pausing Autoship is useful for many situations, including:
- Vacation or travel plans: If you’ll be away and unable to receive deliveries.
- Experimenting with a new product: Trying a different brand or flavor? Pause your existing Autoship until you’re ready to decide.
- Reducing stockpile: Avoid accumulating excess supplies if you already have enough on hand.
Refund Policy for Canceled Autoship Orders
Understanding Chewy’s refund policy is crucial if you’ve already been charged for a canceled Autoship order. While Chewy aims to make the cancellation process smooth, it’s important to be aware of the refund options in case an order ships accidentally.
Chewy Refund Policy Details
Chewy offers refunds on eligible items, but there are some conditions to keep in mind. If you canceled your Autoship but an order still shipped due to timing, you might qualify for a refund, provided that the items are returned in an unused condition. Typically, Chewy accepts returns within 365 days of purchase, though some restrictions apply to perishable goods, such as prescription medications or food.
If an order shipped by mistake, you can initiate a return by contacting Chewy customer service, who will guide you through the process. Most of the time, Chewy provides a prepaid return label, making it easy to send back unwanted items.
| Scenario | Refund Eligibility |
| Order shipped after canceling | Eligible for return, refund provided if unused |
| Perishable items | Refund eligibility varies (contact customer service) |
| Prescription items | Often non-refundable, check with Chewy for specifics |
Steps to Request a Refund
- Contact Customer Support: Start by reaching out to Chewy’s customer service via phone, email, or chat.
- Explain the Situation: Provide details about the order, such as the order number and reason for the return.
- Return the Item: Use the prepaid return label provided by Chewy to send back the item.
- Await Refund Confirmation: Once Chewy receives the returned item, they’ll process your refund, which typically takes a few business days.
If you’ve canceled Autoship in advance but were still charged, Chewy’s support team is generally helpful in resolving such issues, offering refunds or credit when applicable.
How to Contact Chewy Customer Service for Autoship Help
If you encounter issues with Autoship cancellation or simply have questions, Chewy’s customer service is available to help. Chewy offers multiple contact methods, including phone, email, and live chat, ensuring that users can quickly resolve concerns related to Autoship. Here’s a breakdown of each contact method.
Contact Methods for Chewy Customer Service
- Phone: Reach Chewy’s support team at 1-800-672-4399. This line is available 24/7, offering immediate assistance, especially for urgent matters like last-minute cancellations or refunds.
- Email: For non-urgent questions, emailing Chewy is an option. While response times vary, you’ll typically receive a reply within 24 hours.
- Live Chat: Chewy’s website offers a live chat feature, where you can interact with a support agent in real-time. This option is particularly useful for quick inquiries about modifying or canceling Autoship.
Chewy’s customer service team is known for being highly responsive and helpful, often resolving issues swiftly. Whether it’s rescheduling an order or clarifying refund eligibility, their support ensures a smooth user experience.
Conclusion
Canceling Autoship on Chewy is simple and designed to give pet owners full control over their subscriptions. Whether you need to stop recurring shipments, make a temporary adjustment, or reschedule a delivery, Chewy offers flexible options to help you manage your orders. By following a few straightforward steps, you can quickly cancel or modify your Autoship plan without any hassle. Chewy’s system is customer-friendly, ensuring that you only receive pet supplies when you truly need them, and their dedicated support team is always available for guidance.
Taking charge of your Chewy Autoship doesn’t require a long process, and with features like pausing, skipping, or rescheduling deliveries, you’re able to customize your orders to suit your lifestyle. Understanding these options helps you avoid unnecessary shipments and gives you peace of mind that you’re fully in control. With this guide, you now have everything you need to manage, adjust, or cancel your Autoship efficiently, allowing you to make choices that fit both your needs and your pet’s.
Frequently Asked Questions
How Do I Cancel Autoship on the Chewy App?
To cancel Autoship on the Chewy app, go to the “Autoship” section in your account. Select the Autoship you want to cancel, then click on “Cancel This Autoship.” Follow any prompts to confirm your cancellation.
How Do I Manage My Chewy Autoship Account?
To manage your Chewy Autoship, log in to your account and navigate to the “Autoship” section. Here, you can edit delivery dates, adjust quantities, or add and remove items. Changes are easy to make and can be done at any time.
Why Won’t Chewy Let Me Cancel My Order?
Once an order is processed, Chewy may not allow cancellation due to their quick fulfillment process. If cancellation isn’t available, contact Chewy’s customer service for assistance or options for returning the order.
How Do I Unsubscribe from Chewy?
To unsubscribe from Chewy emails, scroll to the bottom of any Chewy email and click the “Unsubscribe” link. For ending your Autoship or account, visit your account settings and select the relevant cancellation options.
Salikh Korgay is the author behind Cyber Rised, a blog dedicated to exploring the latest trends in technology and cybersecurity. With a passion for breaking down complex tech topics, Salikh provides readers with practical guides and insightful commentary to help them navigate the digital world. From tech enthusiasts to professionals, Salikh’s writing empowers audiences to stay informed and secure in the fast-evolving cyber landscape.
