Cancelling a CheckPeople subscription can seem daunting, but understanding the process can save you time, stress, and unnecessary charges.
Whether you’re looking to cancel due to hidden fees, dissatisfaction, or simply not needing the service anymore, this guide will cover everything you need to know about how to cancel CheckPeople.com subscription easily and efficiently.
Important Things to Know Before Canceling Your Checkpeople.com Subscription
Before you jump into the cancellation process, it’s crucial to understand what you’re getting into. There are several factors to keep in mind that will influence how you handle the cancellation:
Billing Cycle and Renewal Policies: CheckPeople’s subscriptions are set on automatic renewal, meaning your plan will renew automatically unless you actively cancel it. This applies whether you’re on a monthly, quarterly, or yearly plan. It’s essential to cancel well before the renewal date to avoid being charged for another period.
Loss of Access to Services: Once you cancel your subscription, your access to CheckPeople.com services—including saved background checks and reports—will end. Ensure that you download any necessary information before canceling.
Refund Policy Considerations: According to the CheckPeople refund policy, refunds are generally not offered for unused time left on the subscription. However, in cases of billing errors or duplicate charges, contacting CheckPeople customer support might lead to a refund. Keep this in mind as you proceed.
CheckPeople Membership Plans and Charges Explained
CheckPeople offers several membership options, and understanding these will help you navigate the cancellation process:
- Basic Monthly Plan: $29.95 per month, automatically renews every month. Offers unlimited access to background checks.
- Quarterly Plan: $24.95 per month, billed quarterly. This plan includes added features such as email lookups.
- Annual Plan: $19.95 per month, billed annually. The most comprehensive plan offering all CheckPeople services.
- Trial Period: Typically $1 for the first 5 days, converting into a monthly plan unless canceled during the trial period.
Key Points to Remember:
- Automatic Renewal CheckPeople: All plans renew automatically unless manually canceled by the user.
- CheckPeople Hidden Fees: Be aware of additional charges, such as taxes, that may not be explicitly stated during the sign-up process.
Step-by-Step Guide: How to Cancel Checkpeople.com Subscription
Cancelling your CheckPeople subscription is a straightforward process if you follow the correct steps.
Here’s a detailed guide to help you through it:
- Log In to Your Account: Visit CheckPeople.com and log into your account using your registered email and password.
- Go to the Account Settings: Navigate to the ‘My Account‘ or ‘Subscription’ section, usually located in the top-right corner of the page.
- Locate the Cancellation Option: Within the subscription details, look for the ‘Cancel Subscription‘ button.
- Confirm Cancellation: Follow the on-screen prompts to confirm your cancellation. You may be asked to provide a reason for cancelling, which is optional but can help with the process.
- Check for Confirmation: After completing the steps, CheckPeople will send a confirmation email. Save this as proof of cancellation to avoid future disputes.
Pro Tips:
How To Cancel Checkpeople.com Subscription Over The Phone
Cancelling over the phone is a great option if you prefer speaking to a live representative.
Here’s what you need to know:
- Customer Service Number: Call CheckPeople customer support at 1-800-267-2122 during their business hours.
- What to Expect: You’ll need to provide your account details, including your name, email address, and possibly the last four digits of the payment method used.
- Verification: The representative will verify your identity and guide you through the cancellation process. Make sure to request a confirmation email for your records.
- Confirmation Details: If possible, get the name of the representative and any case number they provide, which will be helpful in case of disputes.
How to Cancel Checkpeople.com Subscription Online
Cancelling online is quick and can be done from your computer or smartphone.
Here’s how:
- Access Your Account: Log in to CheckPeople.com with your username and password.
- Find the Cancel Option: Navigate to the account settings or subscription management area.
- Select Cancel: Click on ‘Cancel Subscription‘ and confirm your choice.
- Follow Up: Check your email for a confirmation message. If you do not receive one, contact customer service immediately to ensure your cancellation was processed.
Common Issues and Fixes:
- Cancel Option Not Available: Clear your browser cache or try accessing the site from a different device.
- Error Messages: If you encounter errors during the cancellation process, reaching out to CheckPeople customer service for guidance is the best next step.
How to Cancel CheckPeople Subscription via Email or Live Chat
Email and live chat are convenient methods if you want to keep a written record of your cancellation request.
Email Cancellation:
- Email Address: Send your cancellation request to support@checkpeople.com.
- Details to Include: Provide your full name, account email, and a request for cancellation. Mention that you expect a confirmation email once the process is complete.
Live Chat Cancellation:
- Access Live Chat: Available on CheckPeople’s website; click the chat icon and request to cancel your subscription.
- What to Say: Clearly state your intent to cancel and provide any required account verification details.
What To Do If You Encounter Issues During Cancellation
Sometimes, things don’t go as planned. If you run into problems, here’s what to do:
Common Problems:
- No Confirmation Received: Double-check your spam folder and ensure you’re looking in the correct email account. If no confirmation is received within 24 hours, contact CheckPeople customer support.
- Unexpected Charges: If you’re charged after cancelling, immediately contact customer service with proof of cancellation, such as confirmation emails or call logs.
- Unresponsive Customer Support: If you don’t get timely help, document all your cancellation attempts. This record can be helpful if you need to dispute charges with your bank or credit card company.
Refund Policy: Can You Get a Checkpeople.com Subscription Refund?
CheckPeople’s refund policy is strict, but there are situations where a refund may be possible:
Refund Eligibility: Refunds are not standard practice for CheckPeople, particularly for time remaining on the subscription after cancellation. However, exceptions can be made for double billing, system errors, or if the service fails to meet advertised expectations.
How to Request a Refund:
- Contact CheckPeople customer support via phone or email.
- Provide details of the overcharge or billing error, along with any relevant proof.
- Allow up to 10 business days for the refund to be processed if approved.
Key Takeaway: While a refund isn’t guaranteed, persistence and documentation can help your case significantly.
Is There a Free Trial or Promotional Period for Checkpeople.com?
CheckPeople offers a trial period, usually priced at $1 for the first 5 days, to allow users to test the service. However, this trial automatically converts into a standard monthly plan if not canceled before the end of the trial period.
How to Avoid Charges:
- Set a Reminder: Mark the trial end date on your calendar to ensure you cancel on time.
- Cancel Early: Don’t wait until the last day. Cancel at least 24 hours before the trial ends to avoid any billing issues.
Alternatives to CheckPeople.com
If you’re looking to switch services, here are some CheckPeople alternatives that offer similar background checks with varying features and pricing:
Top Alternatives:
- TruthFinder: Offers comprehensive reports and dark web scans at $27.78 per month.
- BeenVerified: Provides access to property records, phone lookups, and social media scans for $26.89 per month.
- Instant Checkmate: Known for detailed reports and a user-friendly mobile app, but at a higher cost of $34.78 per month.
Each of these alternatives has different strengths, so choose one that best suits your needs based on features, pricing, and customer reviews.
How To Contact Checkpeople Customer Support for Further Assistance
Reaching out to customer support is often necessary if you have questions or run into issues during cancellation.
Here are the ways you can contact them:
- Phone Support: Call 1-800-267-2122 for immediate assistance.
- Email: Send inquiries or cancellation requests to support@checkpeople.com.
- Live Chat: Accessible via the CheckPeople website, providing instant support.
Conclusion
Cancelling your CheckPeople subscription doesn’t have to be a frustrating experience if you know the right steps. From understanding the automatic renewal CheckPeople employs to knowing how to navigate their cancellation process, you now have all the tools needed to manage your account effectively.
Always confirm your cancellation and keep a record of all interactions to safeguard against unexpected charges. If you’re unsatisfied with CheckPeople services, explore the many CheckPeople alternatives available to find the best fit for your needs.
Remember: Staying proactive and informed is key to managing subscriptions and avoiding unnecessary fees. If you have further questions or run into problems, CheckPeople customer support is available to help guide you through the process.
Frequently Asked Questions (FAQs)
How long does it take to cancel CheckPeople.com?
Cancellation is immediate once confirmed. However, it may take a few hours for the email confirmation.
Can I reactivate my CheckPeople subscription later?
Yes, you can reactivate by logging into your account and choosing a plan again.
What happens to my data after I cancel CheckPeople?
All saved reports and data will no longer be accessible once your account is canceled. Be sure to download what you need before canceling.
Salikh Korgay is the author behind Cyber Rised, a blog dedicated to exploring the latest trends in technology and cybersecurity. With a passion for breaking down complex tech topics, Salikh provides readers with practical guides and insightful commentary to help them navigate the digital world. From tech enthusiasts to professionals, Salikh’s writing empowers audiences to stay informed and secure in the fast-evolving cyber landscape.
